Terms of Service
These Terms of Service govern your access to and use of Epta Sky websites, services, and software applications including EptaReach. Please read these terms carefully before creating an account or purchasing credits.
1.Acceptance of Terms
By accessing, browsing, or utilizing the services provided by Epta Sky ("Company", "we", "our", or "us") at eptasky.com or any associated software application including EptaReach, you enter into a legally binding agreement to comply with and be bound by these Terms of Service.
If you are entering into this agreement on behalf of an enterprise or entity, you represent and warrant that you possess full legal authority to bind such entity to these Terms. If you do not have such authority or do not agree with any part of these Terms, you must immediately refrain from creating an account or accessing our services.
2.Account Registration, Security & Credentials
To utilize our SaaS software platforms (such as EptaReach), you must create a registered user account via our authentication infrastructure. You agree to:
- Provide accurate, current, and complete corporate registration information.
- Maintain the confidentiality of your login credentials, session tokens, and API secret keys.
- Notify us immediately at security@eptasky.com if you suspect any unauthorized access to your account.
- Accept sole responsibility for all actions, campaigns, and credit expenditures occurring under your account credentials.
3.Credit System, Payments & Billing Rules
Epta Sky software applications (including EptaReach) utilize a pre-paid credit wallet mechanism. This digital consumable goods model grants you full operational transparency:
Credits are purchased in advance via credit card or authorized payment methods through our certified billing processor (Stripe). Upon successful transaction confirmation, credits are credited directly to your workspace wallet.
Credits are deducted on a metered basis as your campaigns dispatch cold outreach emails, execute automated warmup cycles, or perform email verification checks. Once a credit is consumed for an action, it cannot be recovered or reused.
Purchased credits are strictly non-transferable between separate customer organizations and hold no cash surrender value outside of the platform. Unless explicitly stated in a custom enterprise contract, active account credits do not expire as long as your account remains in good standing.
For complete terms governing refund eligibility, cancellation windows, and non-refundable circumstances for credit packages, please review our binding Refund Policy.
4.Acceptable Use Policy & Anti-Spam Enforcement
We maintain a strict zero-tolerance policy regarding malicious, deceptive, or abusive outreach activities. When using EptaReach or any Epta Sky outreach infrastructure, you strictly warrant that:
5.Intellectual Property & Customer Data Ownership
Your Data: You retain 100% intellectual property ownership of all email templates, prospect contact lists, client profiles, and campaign copy you create or upload to our platforms. Epta Sky does not claim ownership over your outreach collateral.
Company IP: All software source code, interface designs, algorithms, peer-to-peer warmup networks, documentation, logos, and trademarks associated with Epta Sky and EptaReach are the exclusive intellectual property of Epta Sky. You are granted a limited, revocable, non-exclusive license to use the platform in accordance with your credit balance.
6.Service Availability & Maintenance
While Epta Sky targets a 99.9% uptime SLA across its distributed edge cloud infrastructure, we do not warrant that our services will be uninterrupted or error-free at all times. Scheduled maintenance windows, upstream ISP disruptions, or third-party email provider API modifications (e.g., Google Workspace or Microsoft 365 policy shifts) may cause temporary service interruptions for which Epta Sky shall not be held liable.
7.Limitation of Liability & Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EPTA SKY, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR THIRD-PARTY MAILBOX SUSPENSIONS (E.G. BY GOOGLE OR MICROSOFT) RESULTING FROM YOUR USAGE OF OUR SOFTWARE.
In any circumstance, Epta Sky's total aggregate liability arising under these Terms shall not exceed the total dollar amount paid by you to Epta Sky for software credits during the three (3) months preceding the incident.
8.Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws governing commercial software contracts, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved first through good-faith mutual negotiations. If unresolved, disputes shall be submitted to binding arbitration.
9.Modifications to Terms
We reserve the right to modify these Terms of Service at any time. When material changes are made, we will notify registered users via email or an in-app banner alert at least 14 days before changes take effect. Your continued use of the platform after effective dates signifies full acceptance of revised terms.